Imtiaz Mahmo:. Subscribe @ImtiazMadmood Iwas on a train in Tokyo. We stopped between stations. Announcement in Japanese, then in English: “We apologize for the delay: We will resume shortly” The delay was maybe 3 minutes: Not a big deal: When the train started moving again, another announcement: “We sincerely apologize for the delay: We were stopped for 3 minutes and 20 seconds: This is unacceptable: Thank you for your patience” Three minutes and twenty seconds. measured it exactly: And called it unacceptable: When I got at my stop, there were station staff on the platform bowing and handing out delay certificates: They off