grace @Oxgrace > return flight to nyc gets canceled by snowstorm > call united > immediately connected with customer service (rare) > voice is uncanny; def Al but gave it a human-like accent > takes ~20 min to get rebooked (pretty good imo) >|ask ifit’s Al > “haha no ma’am but I get that a lot” >askit to calculate 228*6647 >it runs the calculation ggs they